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4 Questions to Ask When Hiring an HVAC Contractor

Repairmen works on a home's air conditioner unit outdoors. He is checking the compressor inside the unit using a digital tablet.  He wears a navy blue uniform and his safety glasses.

So your heating and cooling system needs to be repaired – or maybe even replaced entirely – but where do you turn? How do you know if the HVAC contractor is qualified and reliable? And is it someone you can trust?
These are all $64,000 questions, especially when you don’t want to spend $64,000 – or risk your family’s home comfort.
The good news is: if you do a little homework and remember a few “musts”, hiring a qualified HVAC contractor is, well, a breeze.


1. Are they qualified?
Don’t be shy. You have a right to ask and verify any contractor’s qualifications. Ask how many years’ experience and industry training they have and if they have formal
certifications. Hiring someone who’s uncertified and unqualified could lead to shoddy work, incorrect repairs or a bad installation – and that could mean needless expense for you.


2. Are they helpful?

First impressions matter. Second ones too. How an HVAC contractor relates to you is as important as their qualifications. If they’re not available to answer your questions clearly and patiently, if they give you a hard time for asking them or they’re not willing to offer you a conveniently scheduled appointment, they may not be who you’re looking for.


3. What’s their reputation?

Before an HVAC contractor ever sets foot in your home, read online reviews, talk to other homeowners in your neighbourhood and online, and find out how their reputation holds up in the industry. If you keep hearing about particular issues over and over, be wary or look elsewhere.



4. What about Reliance?

Whether you choose us is completely up to you – no pressure. But just so you know, we’re trusted by more than one million homeowners across Canada. And we deliver year-round home comfort solutions through qualified services and products you can always count on.


When it comes to hiring us to provide repairs and installation work, we offer one of Canada’s largest networks of professional, licensed technical experts. They’re extensively trained to know all about air conditioners, furnaces, hot water heaters and other HVAC products and to provide repair work that’s top notch. Plus, they’re happy to recommend products for your home.


Finally, you can contact us 24 hours a day, 7 days a week, every day of the year. All our representatives are trained to provide helpful service that always puts you first. And, with our extensive workforce of service people and installers, we can schedule appointments at a day and time that’s convenient to you – including evenings and weekends.


Contact us today to learn more about how we can help with all of your home comfort needs.


Learn more about our exclusive HVAC deals – book a FREE in-home consultation today!
“Reliance”, “Reliance Home Comfort”, “We’re not comfortable until you are.” and the Reliance Home Comfort logo are trademarks of Reliance Comfort Limited Partnership.

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